Several Consumer Empowering Initiatives Launched

 

Several Consumer Empowering Initiatives Launched

The Ministry of Petroleum and Natural Gas in India has launched several consumer empowering initiatives. Reports were given to the Lok Sabha by the Minister of State (I/C) for Petroleum & Natural Gas about the initiatives. Below we will provide necessary details about the consumer empowering initiatives.

Pradhan Mantri Ujjwala Yojana

This scheme was launched by the Prime Minister of India on 1st May, 2016. This scheme was launched to provide LPG connections to Women of BPL families. The Indian Government has recently approved a sum of Rs. 8000 crore for setting up LPG connections under this scheme. These connections will be provided to the women of the BPL families only. These connections will be provided within the financial year of 2016-17, 2017-18 and 2018-19. Also, this scheme will be providing a primary cost of Rs. 1600 for the poor households and this cost will be also provided to give free LPG connection and it will be provided to the woman of the household.

Website for LPG information

A website named MyLPG.in is designed to provide information of sales and distribution of LPG cylinders. This website provides the consumers with the data of their requested delivery of LPG cylinder. Also several features are available in the website. A consumer will be able to use the features in the website. A consumer will be able to get information about LPG usage and they would also be able to know about the progress of their booking status of LPG. A consumer would also be able to request for surrender of their LPG connection through this website. Also, an option like rating of distributors is available and the rating is based on five perceived parameters and on cylinder delivery time by the distributor to benefit the consumers. Aadhaar Linking Status is also available for the consumers.

Initiative for Rating the Distributors

The distributors are rated according to their delivery performance because with the help of this rating the delivery performance could be measured, increased and improved. This rating is also provided to benefit the consumers as it will help them in deciding if they need a change in terms of distributors. This process will also eventually motivate the distributors as they will be looking to improve on their time of delivery as to retain the number of their customers. This process will also work as an observing mechanism for OMC sales officers as they would be able to put an effort to improve the condition of the low ranked distributors.

New Initiative for Booking of Gas Refill

This initiative is taken solely for the purpose of benefitting the consumers. The new system is SMS/IVRS system which will help the customers who want to make a refill booking. The system would be available to the customers seven days a week (24X7). The consumers will be able to book for their gas refill using SMS/IVRS. Earlier the customers got irritated due to the busy nature of the distributors but this system will solve this problem to a large extent. The consumers would be able to use their registered or un-registered number for booking purposes. The customers who don’t have a telephone/mobile number would be able to visit the distributorship for booking their refills.

Electronic Subscription Voucher

Electronic Subscription Voucher or E-SV in short was launched on a pilot basis firstly. The subscription voucher is emailed to every consumer after the release of LPG connection online. This voucher informs the customer about the amount of cylinders and pressure regulators loaned to the customer against their security deposit. This is an important facility for the consumers as it enables them to register and make payments for availing LPG connection online. This facility was launched in 12 cities firstly. This process has been carried through in all districts where the government implemented the process. In the other cities, connections will be released as per the existing process.

Initiative of launching a Helpline Number

An emergency helpline no. for LPG leakage complaints has been announced as 1906 and this helpline facility is dedicated to the Indian citizens. The helpline facility would be available to the consumers all through the day. This process will help the consumers as they would be able to lodge LPG leakage complaints. The call center is also having a web based application. This application will help the center as they would be able to see and monitor the call logs. The call center would also be able to update the contact details of mechanical and field officers through the application.

Online New Connections (SAHAJ)

For empowering the consumers a new initiative has been taken namely Online New Connections (SAHAJ). This initiative has been taken as a part of Digital India Initiatives. Under this facility, a consumer would be able to make online payments. The consumers would be able to make payments through Net Banking or by using their debit/credit card.

Initiative for PNG Customers

PNG is Piped Natural Gas and for PNG an interactive online portal has been designed by some Major City Gas Distribution Companies. This interactive online portal will help the consumers as they would be able to make bill payments through it. Also, new customers would be able to register under this portal. Also the consumers would be able to know about the price break-up through the portal.

Motive of all the Initiatives

Initiative Name Motive
PMUY Providing LPG connections to Women of BPL families.
MyLPG.in Providing information of sales and distribution of LPG cylinder online.
Rating of Distributors Based on their Delivery Performance Measuring, Increasing and Improving the Delivery Performance of the Distributors. 
SMS/IVRS Benefitting the customers by providing them a system where they would be able to book for their refills using SMS/IVRS.
E-SV (Sahaj) Informing the customer about the amount of cylinders and pressure regulators loaned to the customer against their security deposit through a Voucher
Emergency Helpline No. Helping the consumers for lodging LPG leakage complaints
Online Payment Benefitting the customers by providing them a method where they would be able to pay online.
Online Portal Helping the consumers by allowing them to make bill payments through the portal.

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